Once deleted, all your personal data and your children's profiles will be permanently removed. Please read this page carefully before proceeding.
This page explains how users of the BAL MILAP Android app (com.tpl.facescan) developed by HOMENTO SERVICE PRIVATE LIMITED can request the deletion of their account and all associated personal data.
We are committed to your privacy. You have the right to request deletion of your account and data at any time, in accordance with India's Digital Personal Data Protection Act (DPDPA) 2023.
Method 1 — From the App (Recommended)
- Open the BAL MILAP appLog in with your registered mobile number and OTP.
- Go to Profile / SettingsTap the profile icon or navigate to Settings from the dashboard.
- Tap "Delete Account"Scroll to the bottom of the Profile page and tap the red "Delete Account" button.
- Confirm deletionType delete in the confirmation box and tap "Delete My Account". Your account will be permanently deleted immediately.
Method 2 — Via Email Request
- Send an email to support@balmilap.comUse the subject line: "Account Deletion Request"
- Include your registered mobile numberThis helps us identify and verify your account before deletion.
- We will process your request within 7 business daysYou will receive a confirmation email once your account has been deleted.
The following table specifies exactly what happens to your data when you request account deletion:
| Data Type | Action | Retention Period |
|---|---|---|
| Account (name, mobile, email) | Permanently Deleted | Deleted immediately |
| Children's profiles (name, age, photo) | Permanently Deleted | Deleted immediately |
| Face recognition / biometric data | Permanently Deleted | Deleted immediately from AWS Rekognition |
| Guardian / emergency contact info | Permanently Deleted | Deleted immediately |
| Uploaded photos | Permanently Deleted | Deleted immediately from storage |
| OTP verification records | Permanently Deleted | Deleted immediately |
| Payment / transaction records | Anonymised | Retained for 7 years (legal/tax compliance). Personal identifiers removed; only amount and date kept. |
| Scan logs (face scan history) | Anonymised | Retained for 90 days in anonymised form for safety audit, then permanently deleted. |
| App usage / crash logs | Auto-Expired | Automatically deleted after 30 days. No personal identifiers stored. |
Contact Us for Deletion Requests
If you cannot delete your account from within the app, or have questions about your data, contact us directly:
support@balmilap.comPlease include your registered mobile number. We respond within 7 business days.
Developer / Company: HOMENTO SERVICE PRIVATE LIMITED
App Name: BAL MILAP – Face Scan
Package Name: com.tpl.facescan
Support Email: support@balmilap.com
Website: https://balmilap.com
This page is compliant with Google Play's Data Deletion requirements and India's Digital Personal Data Protection Act (DPDPA) 2023. Last updated: July 2026.